NOC · Live topology
National · 14:22
Degraded sites 2Auto-dispatched
Sector· Telecom· Brunei
Customers expect always-on. Ops needs always-on insight.
Network performance, customer churn, field-tech dispatch and B2B service contracts — Teky AI turns telco operational data into competitive advantage on every desk.
- Uptime
- 99.94%
- Field tech
- Live dispatch
- Churn
- Auto-triggered
- Data
- MY / SG DC
// Sector challenges
Where the SLA actually breaks.
01 Cell · Backhaul · Radio
Network quality signals.
Cell-site degradations need catching in minutes, not hours. Complaints pile up while the NOC is chasing the trap.
02 Price · SLA · Signal
Churn pressure.
Price-sensitive customers switch silently if retention triggers aren't fired quickly. The port-out email arrives after the port is complete.
03 Techs · Fibre · Ent-install
Field-ops coordination.
Tower techs, fibre crews and enterprise installation teams stretch across the country. Yesterday's dispatch route always looks smart; today's live-updates never make it back to the planner.
// Teky AI · NOC board
Ask once.
NOC-grade clarity.
Live · Teky AI Refresh · 15s
National uptime + regional
Network health · Today
Every district, every metric. The degraded site is on the board before the first customer call.
National uptime 99.94% Above SLA
BSB region 99.97% Above SLA
Tutong region 99.89% On SLA
KB region 99.92% On SLA
BWN-178 · packet loss 2.1% Dispatch · 90m
// Teky AICell BWN-178 diagnostic ticket auto-raised — nearest field tech dispatched (ETA 90m).
Live · Teky AI Refresh · 15s
Retention triggers · queue
Churn risk · This month
Where retention can still be won this cycle. Trigger reasons named; RM cohort sized.
High-risk customers 218 Save-list
Plan mismatch 84 Auto-right-size
Service-incident 67 Credit offered
Competitor pricing 67 Retention queue
Estimated retained ARPU BND 38k MoM
// Teky AI3 customer cohorts — auto-right-size, credit, and human retention queue — all triggered.
Live · Teky AI Refresh · 15s
Tickets · vehicles · techs
Field ops · Today
Every crew, every truck-roll, every ticket age. The dispatcher stops guessing when the next slot opens.
Open tickets 184 Prioritised
Aged > 24 h 22 Escalate
Truck-rolls scheduled 52 Dispatched
Utilisation p95 83% On target
Corporate SLA · today 96.4% On target
// Teky AI22 aged tickets escalated to Regional Ops · rescheduling proposal auto-drafted.
// AI capabilities
Built for telcos.
Trained on the network.
01 · Flagship
AI Network Ops Agent.
Surfaces site degradations, capacity gaps and outage risks before customers complain. Auto-raises the diagnostic ticket and pre-dispatches the closest field crew.
AI Analytics
ARPU trends, churn drivers, network KPIs and B2B revenue mix — fused live.
AI Tender
Enterprise connectivity tenders auto-drafted with SLA and pricing benchmarks.
04 / 04 Feature capability
AI Workflow Automation — activation to retention.
Service activation, fault tickets, retention workflows and field dispatch — one workflow, evidence-linked to the site and the crew.
Activation Fault Retention
// Local context · Brunei
National carriers work at national scale — the smallness of the market is the discipline, not the excuse.
National network operators, mobile service providers and enterprise-connectivity providers — Teky AI is configured for Brunei's regulator reporting and the enterprise workflows that keep the government and corporate B2B business humming.
// FAQ
Questions the NOC asks first.
Do you integrate with our OSS / BSS?
Yes — via the OSS reporting layer and the BSS billing API. Streaming OSS events for near-real-time NOC use is standard.
How do you handle regulator reporting?
Reports align to Brunei telecom regulator formats and international benchmarks. Reports render on demand.
Where does customer data live?
Where you nominate — on-prem in your carrier datacentre, in your private cloud, or a Malaysia- or Singapore-based region.
Can we run this alongside our field-service tool?
Yes — Teky AI reads from the same dispatcher and layers a live cascade view on top.
How long to deploy for a national operator?
A scoped network + churn pilot ships in 6–8 weeks. National rollout is typically 4–6 months.
// Get started
Ready to bring AI to your network?
Book a demo — network, customer, B2B, field ops. Configured for your OSS on day one.
